1. WHO IS IN CHARGE OF THE PROTECTION OF YOUR PERSONAL INFORMATION/DATA
2. WHAT PERSONAL INFORMATION/DATA IS COLLECTED
2.1 DATA COLLECTED BY AUTOMATED MEANS
2.1.1 CLICK-STREAM DATA
- the visitor’s IP address
- the date and time of the visit
- the referral URL (the site from which the visitor has come))
- the pages visited on our website
- information about the browser used (browser type and version, operating system, etc.).
2.1.3 FLASH COOKIES
2.1.4 WEB BEACONS AND TRACKING LINKS
2.1.5 WEB ANALYTICS
2.2 PERSONAL INFORMATION/DATA PROVIDED BY YOU
3. HOW IS THE COLLECTED DATA USED
If you contact customer service, we will use your personal information/data (including your contact history) so that customer service is able to process your request and provide you with the best service possible.
When you provide us with your personal information/data for purposes in relation to a promotion, event, application, etc., we assume that you consent to the collection of your personal information and its use for these purposes.
If you have opted-in to receive our newsletters and promotional emails, then we will send them to you. You can immediately unsubscribe from any of these notifications at any time at no cost by clicking on a link in the corresponding e-mail or other message (see further below in paragraph 5).
If we have consent to contact you (whether express or implied as required by applicable law), we may contact you per regular mail, e-mail, SMS, telephone or any other electronic means for marketing, advertising and opinion research purposes of Tribe. This includes, for example, information related to products of Tribe, e-commerce activities, special offers, promotions as well as information on local store openings, local store activities of Tribe or sporting events. In order to be able to contact you with information that is of special interest for you, your overall interaction with Tribe (such as but not limited to your ratings and reviews of products, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in promotions or events, your use of (mobile) applications), will be combined analysed and used. We may provide your contact data to Tribe for marketing, advertising and opinion research purposes. Please find in section 5 information on your rights and especially on how you can withdraw your consent.
4. DISCLOSURE OF INFORMATION
We may use service providers and data processors working on behalf of Tribe. The services can include hosting and maintenance services, analysis services, e-mail messaging services, address check, administration of games and promotions, etc. These third parties may be authorized to collect personal data on behalf of Tribe and are granted access to such personal data they require in order to be able to carry out the particular service.
The service providers and data processors are contractually obliged to treat such information in the strictest confidence. It is also contractually forbidden for them to use the data in any other way than required. The necessary steps are taken to ensure that our service providers and the processors working on behalf of Tribe protect confidentiality of your data.
There may be occasions on which we disclose non-personal data to our partners in an anonymous form. Such non-personal data includes, for example, information about the number of visitors to a website or a (mobile) application during a certain period of time. Such information is generally only disclosed in a ‘bundled’ form.
5. YOUR RIGHTS
5.1 RIGHT TO OBJECT
If you do not wish information about your behavior at our website or (mobile) application being collected and assessed, you can opt-out of the gathering of the web analytics data as described below in section 9.
If you wish to object to receiving promotional information and offers in general, so including by regular mail, e-mail, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may do so at any time by e-mail to firstname.lastname@example.org. In case we have doubt about your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport ID).
With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receipt of these can only be terminated by deleting your account as such messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. You can have your account deleted by sending an email to email@example.com.
5.2 RIGHT TO REQUEST INFORMATION
5.3 RIGHT TO REQUEST CORRECTION
6. SECURITY OF THE INFORMATION AND DATA INTEGRITY
7. PROTECTION OF CHILDREN’S PERSONAL DATA
If a child under the age of 16 attempts to register himself or herself, he or she is initially asked to provide the information as described in the above section 2 entitled “What personal information/data is collected”. In addition, the data submitted by and collected about the child during the course of his or her visit (e.g. via cookies) may be used as described above.
In addition, if a child under the age of 16 attempts to submit a registration application, this will be rejected with the notification that applications from children under the age of 16 are not accepted. For that reason, we ask parents and other guardians to check on and monitor their children’s Internet usage in order to protect them.
8. SOCIAL NETWORKS
If you are logged in on one of these social networks during your visit to one of our websites or (mobile) applications, the social network might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter one of our websites or (mobile) applications.
We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.
Google +: http://www.google.com/intl/en/policies/privacy/
9. GEOLOCATION SERVICES
We use the Google Maps service or the Bing Maps service to assist you in finding the next Tribe store. To facilitate this, we load an image from Google Maps or Bing Maps, saving the route data and map image on our server.
10. CONTACT INFORMATION
Kanucks Gear Inc.
Contact our Consumer Services at: firstname.lastname@example.org
11. REGISTERING COMPLAINTS
12. CHANGES TO THIS POLICY
Last revision, August 2019